We’re reflecting on an important business milestone this month. Sapience HR was founded by Sue Hook 15 years ago this June, but the last 15 months have been the most turbulent of all.

Quite simply, there has been a seismic shift. The repercussions of what has happened to the way we work as a result of the pandemic will be felt for a generation. Sue Hook, Founder and Director of Client Development.

Since the beginning of the first lockdown in spring 2020, the team have been proactively helping our clients navigate exponential change as businesses rushed to adapt – reassessing workforce needs in the face of new challenges and opportunities.

During the early days of the furlough scheme our advice to clients evolved on a daily basis, as government strategy was firmed up and information trickled out. After 15 years in the industry, we’ve never experienced anything like it – and that was just the beginning.

Home working has been – and will continue to be – the norm for many employees, and that necessitates a major rethinking for many businesses, for example around issues such as monitoring, mental health, the right to disconnect, and employee engagement.

We are supporting employers to put new policies and procedures in place, ensuring they are operating legally and properly support their dispersed workforce.

With the majority of businesses reassessing almost every aspect of their operations, this is an important moment to reset. Here at Sapience HR we recommend that businesses take a brave new approach.

Every business needs to get the HR basics right, but go beyond that and you can really wield ‘people power’ to make a huge difference to your brand, and ultimately your bottom line. One example of this is the hospitality sector; with so many positions available workers can pick and choose, so creating a great working environment is vital for attracting talent.

To reach their potential, businesses need to focus on embedding positive home working practices, supporting good mental health and wellbeing, looking at future workforce resilience, and excelling in sustainability and equality policy. We predict the busy times will continue for those of us in HR!