In the second of our blog series ‘Meet The Team’ we introduce our Team Administrator with a Jedi-like skill set, Jeanette Joy. 

Jeanette will be your first point of contact for all HR enquiries when you reach out to the Sapience HR team. She has been an adept Administrator for us for many years, and since taking her CIPD level 3 qualification in 2019 she is now dealing with day to day HR queries as our HR Intern.

Any questions regarding documents such as Company Handbooks, Contracts of Employment and HR Policies will quickly be resolved thanks to Jeanette’s proactive and professional approach.

Firstly, tell us what your role involves Jeanette?

I joined the team in 2016 and became the official Jedi-level Administrator at Sapience HR. I soon developed a love for HR and qualified for my CIPD Level 3 qualification in 2019. I’m still the Team Administrator but I also have another hat of HR Intern where I deal with day to day queries from our varied client base.

What was it that made you want to pursue a career in HR?

The majority of my career has been centred around PA roles and administrative positions, so joining Sapience HR in an administrator role was very fitting. Being exposed to the world of HR on a daily basis, I soon found myself asking more questions. My colleagues showed me that HR is about more than resolving disputes and navigating legal issues – it’s much more nuanced than that and involves understanding human behaviour. I’d caught the HR bug and there was no turning back!

What do you enjoy most about your current role?

I love the contact I have with our clients and, as I’m still in the early stages of my HR career, learning plays a big part in my role which I am thoroughly enjoying. I have to say I’m very lucky as I am learning from the best!

If you could give one piece of advice to employers/businesses, what would it be?

Make sure you have the foundations for good employee relations, including ensuring you have a comprehensive up to date contract of employment. A contract of employment provides security to both parties by establishing the ground rules for the relationship. It also protects the employer from certain risks. If you get the basics right then it’s easier to build from that.


What are the values that drive you?

I’m a firm believer in treating others as you would want to be treated. Be loyal, be honest, work hard, show courage and be kind.

What do you love to do outside of work?

I’m a Mum of three boys so a lot of my time involves running them here there and everywhere! I love the beach especially in the summer. I’m happiest on our local beach with the sun shining and a glass in my hand – pure bliss!!
What’s the best thing about living and working in Cornwall?
Definitely the proximity of work and home to the beach. I love that with very little planning and a short walk, we can be there after work and school, taking advantage of the evening sunshine. Sometimes we forget how lucky we are here in Cornwall!